Help Center

FAQ

Shipping and Tracking

Do you ship to my country and how much does it cost?

How long does the shipping take?

Where can I track my order?

My tracking doesn’t work, what can we do?

My tracking doesn’t work, what can we do?

What does the status of tracking „failed delivery attempt” mean?

Why did I receive only a part of my order?

Refunds and Exchanges

I want to cancel my order, what can I do?

Can I return items bought on sale?

I received incomplete order, what to do?

I received the order, but it came damaged!

The tracking says „delivered” but I never received my order, what should I do?

Other Inquiries

I can’t/forgot to apply my discount code.

Can I get a discount if I place a big order?

Product is out of stock, when will it be back?

Do you provide frames for canvases?

I sent you an inquiry via facebook and instagram but no one responded.

How can I get in touch with you?

Who pays the customs tax/duties?